Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
UK orders typically arrive within 3-5 business days with standard shipping, or next day with express delivery. European orders take 5-10 business days.
Do you ship internationally?
We currently ship to the UK and Europe. For international enquiries, please contact us at support@miraiia.com.
Can I track my order?
Yes! Once your order is dispatched, you'll receive a tracking number via email.
Products & Fragrances
What's the difference between Extrait de Parfum and Eau de Parfum?
Extrait de Parfum has a higher concentration of fragrance oils (20-30%), making it longer-lasting and more intense. Eau de Parfum has 15-20% concentration, offering a lighter, more versatile scent.
How long do your fragrances last?
Our Extrait de Parfum can last 10-18 hours or more. Eau de Parfum typically lasts 6-8 hours. Longevity varies based on skin type and application.
Are your fragrances suitable for sensitive skin?
Our fragrances are made with high-quality ingredients. However, if you have sensitive skin, we recommend testing on a small area first.
How should I store my fragrance?
Store in a cool, dry place away from direct sunlight and heat to preserve the scent quality.
Returns & Exchanges
Can I return my fragrance?
Yes, unopened items can be returned within 30 days. Due to hygiene reasons, we cannot accept returns on opened fragrances.
What if my item arrives damaged?
Contact us immediately with photos and we'll arrange a replacement or refund.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment methods through Shopify Payments.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely through Shopify's payment system.
Still have questions?
Contact our customer service team at support@miraiia.com and we'll be happy to help!